Investigate, troubleshoot, and resolve reliability issues within MANTL platform application code, including microservice communication failures and correctness issues that emerge under failure conditions
Identify and address failure modes across the platform's third-party and internal system integrations, developing resilience strategies suited to each integration's specific behavior
Design, configure, and maintain monitoring, dashboards, and alerting (Datadog preferred) to increase visibility into platform health and surface emerging issues before they become incidents
Implement and extend distributed tracing across microservices to accelerate root-cause identification for cross-service failures
Diagnose and remediate application performance issues, including caching strategy, inefficient code paths, and query performance
Harden platform and application components against known failure modes through fault-injection and resilience testing, implementing defensive design patterns to prevent recurrence
Build, maintain, and troubleshoot CI/CD build pipelines (GitHub Actions) supporting deployment of the platform
Deploy and troubleshoot container-native (Kubernetes) workloads as part of diagnosing and resolving platform reliability issues
Maintain and execute against a roadmap of known reliability risks, independent of feature-delivery timelines
Create and maintain documentation and runbooks covering platform reliability issues, root causes, and remediations
Act as an escalation point for complex platform reliability issues, partnering with Cloud Infrastructure Engineering and application engineering teams on issues that cross domain boundaries
Contribute to defining reliability targets (SLOs/SLIs) for key platform services
Recommended Experience & Education
Minimum Years of Experience
4 to 7 years of experience in software engineering, platform engineering, or a hybrid development/reliability engineering role
Education Level
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience
Knowledge, Skills, & Qualifications
Required
Strong proficiency in TypeScript, with production experience in a Node.js/TypeScript service environment
Hands-on experience deploying and troubleshooting containerized workloads in Kubernetes
Experience building and maintaining CI/CD pipelines, GitHub Actions preferred
Experience configuring monitoring, dashboards, and alerting in an APM/observability tool, Datadog preferred
Experience troubleshooting distributed system and microservice communication failures across a variety of integration points and protocols
Experience with distributed tracing tools and practices
Working familiarity with relational databases, sufficient to spot and tune slow or problematic queries
Experience diagnosing and resolving application performance issues (caching, inefficient code paths, slow queries)
Experience designing for and testing failure modes (fault injection, resilience/chaos-style testing) and implementing defensive patterns such as idempotency, retries, and circuit breakers
Strong analytical and troubleshooting skills; ability to work independently on ambiguous, reactive reliability problems
Ability to communicate technical root cause and remediation plans clearly to both engineering and non-technical stakeholders
Preferred
Experience with message brokers or event-streaming platforms such as Kafka
Experience with OpenTelemetry or comparable distributed tracing frameworks
Experience in a regulated or compliance-driven environment (fintech, banking, or similar)
Familiarity with infrastructure-as-code tooling (Terraform or similar)
Experience partnering with infrastructure/SRE teams on issues that cross application and infrastructure boundaries
The salary range for this position is: $145,000 - $165,000
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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