Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
Mentor team members by sharing expertise and best practices.
Collaborate with Product and Engineering to resolve client feature requests and technical issues.
Identify improvements to methodology and implementation processes to enhance customer experience
Recommended Experience & Education
Minimum Years of Experience
5–7 years in program/project management in SaaS or financial services
Education Level
Bachelor’s degree in Business, Information Technology, or related field; equivalent experience considered
Knowledge, Skills, & Qualifications
Required
Proven ability to manage complex program portfolios independently
Expertise in program scheduling, risk tracking, and issue resolution
Strong communication, facilitation, and client relationship management skills
Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence)
Ability to interpret risks, resolve issues, and align outcomes with client goals
Preferred
Knowledge of SaaS implementation practices and financial services is preferred
Professional certifications (PMP, PgMP, or equivalent) are desirable
Experience with AI and automation tooling
The salary range for this position is: $110,000 - $140,000
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
#LI-REMOTE
