Ensure accurate and timely resolution of participant and plan administration issues.
The colleague will support day‑to‑day client operations, resolves participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriate
Deliver work in line with client SLAs and quality standards.
Actively collaborate with Cross functional and cross shore teams to meet client requirements.
Contribute effectively to daily huddles, status meetings, and stakeholder discussions.
Required Skills
Strong understanding of US Pension / 401k domain, client plan provisions, processing guidelines, and SLA metrics.
Accountability and ownership
Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
Good written and verbal communication skills are important.
Ability to document workflows and processes clearly and concisely.
Process documentation & SOP creation
Role Description
The Solutions Delivery Analyst is responsible for executing ongoing operational tasks while continuously identifying opportunities to streamline, automate, and standardize processes. The role involves performing manual and complex benefit administration activities that require strong plan knowledge, analysis, and interpretation, with a constant focus on improving efficiency and quality.
The incumbent works closely with the Benefits Operations Manager and client teams to identify process gaps, delays, and quality issues, and to recommend effective solutions. The role includes resolving participant and plan administration issues, managing workflows, handling complex ongoing tasks, and supporting multiple clients as required.
The Solutions Delivery Analyst is also responsible for creating and maintaining robust documentation and SOPs, supporting transitions between Operations and Shared Services, and delivering client specific operational training. Proactive coaching, knowledge sharing, and collaboration across shores are critical to ensuring consistent service delivery and adherence to SOPs.
Operations Processing & Execution
Ensure all processing is completed according to documented client requirements and quality standards
Document work completed and provide daily updates in assigned task management tools (e.g., Jira)
Quality & Compliance
Support quality checks and remediation efforts
Ensure all actions are properly documented to support audit and governance needs
Participate in corrective actions and improvement initiatives resulting from issue identification
Continuous Improvement
Provide inputs and recommendations for process improvements based on recurring issues or inefficiencies
Maintain awareness of process changes and ensure timely adoption once changes go live
Stakeholder Collaboration
Proactive communication on situations, risks, and work status with internal team members
Respond to internal requests for information or clarification in a timely and professional manner
Active participation in team huddles
Education & Experience Education
Graduate
Experience
Minimum 3 years of experience in US Pension / 401k benefits administration
Prior experience with Alight / Wipro (Alight account) is an added advantage
Application and Interview
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: Government ID validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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