Key Responsibilities
Analyze business requirements and translate them into accurate and efficient system configurations.
Perform validation, testing, and quality assurance reviews prior to implementation.
Identify, troubleshoot, and resolve configuration-related issues, escalating when additional expertise or support is required.
Effectively manage workload while consistently meeting quality, productivity, and service-level objectives.
Maintain complete, accurate, and audit-ready documentation in compliance with governance and operational standards.
Collaborate with team members by providing support when needed and proactively seeking assistance to ensure delivery of work timely.
Actively engage with stakeholders, listen to concerns, and incorporate feedback into solutions and recommendations.
Adapt effectively to changing business priorities, client requirements, and operational demands while maintaining service quality.
Contribute to process improvement initiatives that enhance accuracy, efficiency, and customer experience.
Required Skills
Strong knowledge of the U.S. Benefits and Healthcare domain.
Excellent analytical, problem-solving, and attention-to-detail skills.
Understanding of Software Development Life Cycle (SDLC) principles and database concepts.
Ability to debug, troubleshoot, and resolve system and configuration issues.
Strong verbal and written communication skills.
Ability to work independently while collaborating effectively within a team environment.
Proficiency in data analysis and interpreting configuration requirements.
Education
Bachelor’s degree in information technology, Computer Science or related disciplines
Experience
2-4 years of experience in setup, configuration, implementation, system administration, operations, or related functions.
Prior experience with Alight / Aon / Wipro is an added advantage.
Success Measures
High configuration accuracy and quality performance.
Consistent achievement of productivity and service-level targets.
Reduction in setup defects, rework, and configuration-related errors.
Timely delivery of client commitments and business objectives.
Effective issue resolution and root-cause analysis.
Positive stakeholder, client, and customer satisfaction outcomes.
Demonstrated contribution to process improvements and operational excellence.
Position level: Analyst
Career Path: Associate Analyst → Analyst → Senior Analyst → Lead Analyst
Application and Interview
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: Government ID validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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