Role Overview
We are looking for an algoQA Product Support Engineer to enable and support customers in effectively adopting and utilizing the algoQA platform. The role focuses on onboarding, training, technical guidance, troubleshooting, and supporting advanced usage scenarios to ensure successful automation outcomes.
Key Responsibilities
Provide onboarding support and help users get started with algoQA
Conduct training sessions and share best practices for effective platform usage
Guide users in designing and implementing automation using algoQA
Assist in debugging, troubleshooting, and resolving product-related issues
Support creation of complex and reusable components for advanced use cases
Collaborate with customer teams to address queries and unblock challenges
Share documentation, knowledge resources, and learning materials
Ensure smooth adoption and continuous usage of the algoQA platform
Required Skills
Strong understanding of test automation fundamentals
Good knowledge of algoQA platform
Experience with UI/desktop automation tools (e.g., WinAppDriver or similar)
Knowledge of low-code/no-code automation platforms
Basic programming knowledge (C#, Python, or similar)
Strong debugging and troubleshooting skills
Familiarity with QA processes and SDLC
Good communication and stakeholder management skills
Ability to conduct training and knowledge transfer sessions
Experience
2–5 years of experience in test automation / QA / product support roles
Show the full description
Good to Have
Experience in healthcare domain (e.g., PACS, DICOM, HL7)
Exposure to AI/ML-based automation tools
Experience in customer-facing or support roles
