Manage users, permissions, groups, templates, and platform configurations.
Validate user data and organizational structures.
Support platform configuration changes and feature enhancements.
Maintain Platform Readiness
Monitor platform health and proactively identify operational issues.
Conduct routine system health checks and administrative audits.
Ensure the platform remains ready to support emergency activations.
Validate existing and new associate data in the platform.
Provide Technical Support
Troubleshoot platform issues for Walmart administrators and business users.
Resolve user access, configuration, and notification delivery issues.
Coordinate with AlertMedia Support and Engineering to resolve complex technical issues.
Document issues, resolutions, and recommended improvements.
Train & Enable Administrators
Deliver onboarding and refresher training for platform administrators.
Develop and maintain job aids, SOPs, and training documentation.
Provide guidance on platform administration and best practices.
Support notification exercises and administrator readiness.
Support Continuous Improvement
Identify opportunities to improve platform performance and user experience.
Assist with testing new features, validating platform enhancements, and deploying new integrations.
Support operational readiness and KPI reporting.
Support initiatives to import targeted associate data globally.
Partner with Walmart
Serve as AlertMedia's dedicated operational resource for Walmart.
Partner closely with Walmart's GSOC and Emergency Communications Team.
What you bring to the role
5+ years in enterprise SaaS, across technical account management, program management, or customer success in a client-embedded or dedicated account capacity.
Demonstrated ability to operate independently at a client site within a large, decentralized, matrixed enterprise organization; experience navigating dual-organization reporting dynamics is a strong plus.
Self-motivated and action-oriented, with the independence to operate effectively without daily on-site AlertMedia team presence.
Excellent project management skills with proven ability to prioritize competing tasks and stakeholders across two organizations.
Comfort with technical platform administration depth (user/permission management, integrations, data validation) rather than pure relationship management.
Skilled at applying AI and emerging technologies to synthesize information, improve decision-making, enhance communication, and drive customer outcomes while maintaining strong judgment and empathy.
Experience supporting a security, emergency management, or crisis communications function is a strong plus.
Ability to pass the required background check and clearance processes across Walmart and AlertMedia.
Location: This role is based in Bentonville, AR. Candidates willing to relocate to Bentonville are encouraged to apply.
Sponsorship: AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.
Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verification and present valid government-issued identification before or during the hiring process. By applying, you acknowledge that all interviews and assessments must be completed by you and not by another individual acting on your behalf. Why you’ll love working at AlertMedia:
At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.
Competitive base salary + Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
401K with generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
A Best Places to Work company 10 years in a row and numerous other awards
Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
Ongoing career development opportunities through our Learning & Development team
You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture
About AlertMedia
We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
