Provide technical leadership on ServiceNow development standards, architecture patterns, and platform best practices while mentoring junior developers and administrators.
Design and develop ServiceNow applications, workflows, integrations, portal experiences, and automation capabilities that support business objectives.
Collaborate with architects and stakeholders to ensure solutions align with platform strategy, architectural standards, security, performance, and scalability requirements.
Participate in Agile delivery teams, lead technical reviews, perform testing and validation activities, and support release planning and user acceptance testing.
Drive platform optimization, automation opportunities, integration strategies, and development governance to deliver efficient and user-focused digital workflows.
Requirements
Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent combination of education and experience.
Minimum 7+ years of software development experience in enterprise environments.
Minimum 5+ years of hands-on ServiceNow development experience.
Deep understanding of ServiceNow platform architecture, application development framework, and data model.
Proven experience developing solutions across multiple ServiceNow modules, preferably including ITSM, CSM, GRC, HAM, ITOM, and/or SPM.
Expertise in server-side and client-side scripting within the ServiceNow platform.
Strong understanding of ServiceNow security architecture, ACLs, roles, and governance controls.
Experience developing and troubleshooting complex integrations and automation solutions.
Strong knowledge of ITIL processes and enterprise service management practices.
Ability to design scalable, maintainable, and supportable technical solutions.
Excellent problem-solving, analytical, troubleshooting, and communication skills.
Strong experience working within Agile delivery methodologies.
Experience working within regulated environments such as healthcare, life sciences, pharmaceutical, or GxP-controlled environments preferred.
Experience leading development teams and mentoring technical resources preferred.
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (ITSM, CSM, GRC, ITOM, or related modules)
ITIL Foundation Certification or higher
Location
This position is based in Philippines.
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