Act as a consultant for top key accounts.
Be the point of contact (POC) for clients to deliver campaign management and reporting on time. Provide actionable insights to clients and sales, with quantitative and qualitative analysis of campaign performance drivers (products, budget, costs, and creative efficiency metrics against defined KPIs) and delivery.
Ensure that SLAs are respected to become first-class in client service.
On the performance side, optimize accounts to increase spend. On the reservation side, manage the project through to success.
Drive education on products and company updates, and share company best practices relevant to the business of clients or agencies.
Work and collaborate with a diverse group of internal cross-functional teams, and support the team in identifying, creating, and implementing creative ad solutions grounded in achieving measurable business results for client partners.
Be the premium contact for the Sales team.
Aid the team in educating clients and agencies on product solutions and best practices, and ultimately help grow existing business and manage relationships with key clients and agency partners (media, creative, and marketing partners).
Maximize ROI for brand campaigns through optimization and upsell recommendations supported by client-facing reports.
Manage large customer relationships and work through conflict, guiding groups toward collective business decisions.
Provide feedback to product and tools teams to help scale the advertising platform.
Organize and manage account information, assets, data, and reports.
Keep accurate records of all pending and active campaign plans, and help maintain the campaign schedule and the availability of ad placements.
- Work with the product and campaign execution teams to ensure ad specifications and rates are accurate, and take responsibility for campaign reporting and optimization.
- What We Are Looking For
- At least 3 years of experience in client relationship management and digital media.
Bachelor’s degree in Advertising, Marketing, Business, or Tech.
Deep understanding of the digital landscape and a passion for social media.
Intimate familiarity with online media planning, design, and art control of advertising pieces.
Experience managing campaigns across digital platforms and ad tech products.
Strong communication and people skills (working directly with clients).
Detail-oriented, with exceptional organizational skills.
Aptitude, creativity, and a preference for working in collaborative teams and across business units.
Strong time management and problem-solving skills.
Ability to multitask under challenging deadlines while staying focused on details.
- Fluency in English and Spanish.
- Why Join Aleph
- Impact: Own campaign execution and success for TikTok clients, working with top agencies and brands across LATAM to deliver measurable business results.
Growth: Aleph gives its internal talent room to learn, take on bigger scope, and grow together across a global organization.
Team culture: Join a place of many cultures, perspectives, and talents, where people support each other and communication and partnership come first.
Market context: Work in an industry that changes constantly, where curiosity keeps you learning and new opportunities are always opening up.
Flexibility: A hybrid setup (2 days per week in the Quito office) that balances collaboration and focus time.
