Drive connectivity on all Alcon hardware (medical devices) and software (SaaS/SaMD) product lines
Manage all phases of Project Plans for hardware and software integrations including stakeholder management
Track time of installation of Alcon Alcon Vision Suite products customers
Own regional integration process
Define data flow map for customer integrations
Ensure all project installation phases are completed in a timely manner by supporting all installation process phases
Follow processes related to proper documentation after each task
Respond to monitoring alerts indicating offline devices
Occasionally lead classes related to networking and medical device interoperability
Assist with User Acceptance Testing (testing product prior to hand over to customer)
Complete Alcon assigned training on time
Maintain professional communications when interacting with internal and external customers
Engage other Alcon functional teams as needed to address customer issues
Exhibit boundaryless collaboration ways of working when partnering with other teams
Own issues through the process until a handoff is confirmed
Proactively identify process improvements related to local and global tasks
Create presentations for customers and/or Alcon teams at every level including executives, medical staff, and I.T.
Backfill other roles on the team as needed, domestically and internationally
Proactively remain current on industry trends
Exemplify a customer focused attitude
Act with a sense of urgency / bias for action
Be results oriented
Perform duties ethically
Strict requirements to laws, regulations, and company policies
Key Requirements/Minimum Qualifications
Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs. Assoc.+9 yrs.; M.S.+2 yrs.; PhD+0 yrs.)
The ability to fluently read, write, understand, and communicate in English
5 Years of Relevant Experience
Preferred requirements
3+ years of experience in Healthcare or Medical industry, preferably as a Integration Architect or a PACS engineer- Add into job description
2+ years experience with DICOM and/or HL7
Fluency in English (domestic and international meetings are conducted in English)
Excellent verbal, written, and communication skills
Excellent customer service skills
Excellent troubleshooting skills
Able to explain difficult concepts to a wide audience including senior leadership, non-technical customers, and tech savvy customers
Experience in troubleshooting networks and general IT issues
Some level of travel (up to 25%) to attend regional leadership meetings, customer visits, attend conferences, etc
Ability to lift network equipment weighing up to 15 kg (not frequently)
Ability to work remote as needed
Proficiency with Microsoft Office tools including Excel, PowerPoint, and Outlook; proficiency with project planning software is a plus
Scheduling flexibility including occasional after hours or weekends as needed
Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
Experience configuring network hardware; experience with servers and VMWare is a plus
Negotiation skills are critical; (influencing others)
Desired Characteristics
Cisco Certifications - Any
Medical field certifications: DICOM, HL7
Understanding of FHIR
Project Management Certifications (PMP)
Experience supporting healthcare customers with BAA agreements
Experience with global security and privacy standards including GDPR, HIPAA, HITECH, network, security, data and privacy issues
Experience in developing/managing integration solutions, web services and schemas such as XML/JSON
Previous help desk experience
Previous network engineer experience
Previous firewall experience
Previous Project Management experience
Fluency in additional Americas based languages is a plus (Portuguese, Spanish, French)
Experience in relational database such as MySQL and/or Oracle is a plus
How to Thrive at Alcon
Manage your own workload and schedule while hitting your set targets.
Build positive working relationships to achieve positive goals and business objectives.
Balance experiencing new environments and working autonomously in a remote sales environment.
Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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Compensation and Benefits
Alcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long‑term value. Our compensation approach includes a combination of fixed and variable pay, with short‑term and long‑term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well‑being, provide financial security, and support retirement planning.
The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.
Pay Range
116,450.00 - 150,700.00
Pay Frequency
Annual
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
