Develop and maintain network documentation, including network diagrams, configurations, and procedures.
Provide technical support and troubleshooting assistance to end-users and other IT staff.
Troubleshooting, diagnosing, and resolving hardware, software, and other network issues.
Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
Designing, configuring and testing networking hardware, and operating systems.
Key Requirements/Minimum Qualifications
To be a successful candidate, you will need to have a Good understanding of network devices, routing protocols, LAN/WAN environments and transports, network hardware and distribution facilities.
The candidate will also need to be able to monitor, process ISP maintenance tasks and do basic troubleshoot network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
The ability to lead and manage a high performing team of analysts during rotating shifts.
Bachelor’s degree in Computer Science, Telecommunications, or IT
2-4+ years of experience of monitoring, troubleshooting network devices including WLAN, Wireless, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
Knowledge in Cisco and Juniper Platforms
Ability to work rotating shifts, weekend shifts
Service Now experience handling tickets.
Demonstrated experience working in ITIL environments.
Skills for success/Preferred Qualifications
Proven ability to work effectively and collaboratively in a complex matrix organization
Service Now experience handling tickets and creating reporting
Demonstrated ability to drive process improvements and standardization
Experience working with Telecom providers and supplier support organizations.
Proven experience as a Network Analyst or similar role.
Experience working with some of the following: Cisco/Juniper products, Network Management solutions, Meraki, ISE and Bluecat DDI
Previous experience configuring, troubleshooting LAN environments.
Benefits of Working with Us
Engage in dynamic work environments and collaborate with passionate professionals.
Be part of Alcon's new Network Operations Center.
Collaborate with passionate professionals.
Experience an international, collaborative workplace.
Get involved with cutting-edge Infrastructure technologies and service management practices.
Key Competencies
Results-driven approach with a focus on meeting and exceeding targets.
Strong commitment to customer satisfaction and quality service delivery.
Ability to act swiftly and decisively, prioritizing fast and effective solutions.
Demonstrated self-discipline and commitment to achieving set objectives.
Additional Information
This position requires excellent English communication skills, both written and verbal.
The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.
Cross-cultural awareness and a global mindset is needed.
Work hours: Rotational Shifts and weekend support
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
