What You Will Do
We are seeking a Senior Solutions Engineer, where you will be the technical and consultative backbone of the sales cycle. Owning discovery, solution design, demos, and the articulation of how Alchemer solves real business problems. You’ll partner with Sales Directors and Account Executives to shape customer vision and deliver compelling demonstrations.
This is a high-impact, customer-facing role requiring a balance of technical aptitude, communication excellence, and strategic advisory skills
How You Will Spend Your Days
Lead multi-stakeholder discovery across business, IT, security, and operations to uncover workflows, integrations, risks, and success criteria
Serve as a trusted technical advisor, guiding prospects on best practices for feedback management, enterprise data flows, workflow automation, security, and analytics
Identify technical risks early and partner with Sales to shape deal strategy and qualification
Architect end-to-end Alchemer solutions spanning configuration, integrations, APIs, data pipelines, and reporting layers
Design advanced, multi-use-case solutions aligned to enterprise requirements and scalability needs
Collaborate with Product, Engineering, Professional Services, and Security to validate feasibility and ensure architectural continuity from pre-sale to implementation
Design and deliver tailored, enterprise-grade demos and proof-of-concepts tied directly to customer business outcomes
Establish and define technical close criteria to prevent stalled or open-ended PoCs
Clearly articulate trade-offs, architecture decisions, and ROI in both technical and executive-facing conversations
Partner with Sales to shape value narratives, competitive positioning, and technical win strategies for complex deals
Lead technical responses for RFPs, security questionnaires, and architecture reviews
Independently manage standard InfoSec and security conversations, including data handling and integration discussions
Bring structured field feedback to Product and GTM teams to inform roadmap prioritization and messaging
Create reusable demo assets, frameworks, or enablement materials that scale across the Solutions Engineering organization
Mentor and coach junior Solutions Engineers on discovery, demos, and technical storytelling
Lead technical handoffs to Implementation and Professional Services teams, ensuring clarity on architecture, integrations, and success criteria
Partner with Customer Success to support long-term technical alignment and customer outcomes
What Success Looks Like in this Role
Increased win rates on complex and enterprise opportunities through strong technical leadership
Shorter, more predictable sales cycles driven by clear discovery and defined technical close criteria
High confidence from Sales, customers, and internal teams in Alchemer’s technical and architectural capabilities
Measurable impact on team effectiveness through mentorship, reusable assets, and process improvements
What You Bring to this Role
3-5+ years in a Solutions Engineer, Sales Engineer, Solutions Consultant, or Technical Pre-Sales role
Experience supporting mid-market to enterprise SaaS sales cycles
Strong understanding of APIs, integrations, enterprise data workflows, and SaaS architectures
Proven ability to lead discovery, demos, and proofs-of-concept independently
Excellent communication, presentation, and executive storytelling skills, both remote and in person
Preferred skills
Experience with experience management (XM), VoC, VoE, survey, or workflow automation platforms
Hands-on familiarity with JavaScript, APIs, data structures, and integration patterns
Experience handling security reviews, InfoSec questionnaires, or enterprise IT stakeholders
Consulting background or exposure to value-based selling methodologies
Compensation for this position includes an annual base salary of $100,000 to $115,000, annual commission potential of $20,000 to $30,000, with eligibility to participate in our Employee Participation Unit program. Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.
Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.
At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.
Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!
