Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
Create and manage schedules aligned with order volume, peak demand, and productivity expectations
Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
Ensure compliance with food safety, sanitation, quality, and company operational standards
We are looking for candidates who possess the following
Soft skills
Strong customer‑service focus with excellent communication skills
Effective people management, coaching, and team‑building abilities
Strong organization, time management, and problem‑solving skills
Ability to manage work in a fast‑paced, high‑volume environment
Competencies
Digital order fulfillment and pickup/delivery operations
Labor planning, scheduling, and productivity management
Performance metric tracking and continuous improvement
Operational standards, food safety, and compliance execution
Knowledge
Retail, e‑commerce, or Home Shopping operations
Store systems, handheld technology, and fulfillment platforms
Abilities
Ability to review performance data and take corrective action
Ability to train, coach, and develop associates
Ability to lift up to 50 lbs. and work in varying temperature environments
Travel requirements: None
Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct
We also provide a variety of benefits including
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
