Customer Service
Deliver exceptional customer service and promote a customer-focused culture.
Assist customers with bakery product selections, custom cake orders, specialty requests, and product information.
Resolve customer concerns promptly and professionally.
Create a welcoming environment that encourages repeat business and customer loyalty.
Merchandising & Sales
Maintain attractive displays that maximize sales opportunities.
Ensure products are properly priced, labeled, and signed.
Execute promotional programs, seasonal displays, and merchandising initiatives.
Monitor sales trends and assist in implementing strategies to increase sales and profitability.
Support special events, holiday promotions, and bakery marketing programs.
Leadership & Team Development
Assist with supervising, training, coaching, and developing bakery associates.
Delegate tasks and monitor performance to ensure department standards are achieved.
Foster teamwork, accountability, and a positive work environment.
Support hiring, onboarding, and associate development activities.
Serve as acting department leader in the absence of the Bakery Manager.
Food Safety & Compliance
Ensure compliance with all food safety, sanitation, and health regulations.
Monitor proper product handling, storage, preparation, and temperature controls.
Maintain department cleanliness and ensure sanitation standards are consistently followed.
Ensure associates follow company policies, safety procedures, and operational guidelines.
Inventory & Financial Controls
Assist with inventory counts, ordering, and replenishment activities.
Monitor shrink, waste, and production levels to maximize profitability.
Support labor management and department budgeting efforts.
Ensure accurate receiving and inventory control practices are followed.
Assist in achieving sales, expense, and profit goals.
Qualifications
High school diploma or equivalent preferred.
Previous bakery, food service, grocery, or retail experience required.
Prior leadership or supervisory experience preferred.
Strong customer service, communication, and organizational skills.
Knowledge of bakery products, production methods, and food safety practices preferred.
Ability to manage multiple priorities in a fast-paced environment.
Physical Requirements
Ability to frequently lift, carry, push, and pull up to 50 pounds.
Ability to stand, walk, bend, reach, and perform repetitive motions for extended periods.
Ability to work around bakery equipment, ovens, mixers, and refrigerated areas.
Flexible availability, including mornings, evenings, weekends, holidays, and peak seasonal periods.
Key Success Factors
Strong leadership and team development skills.
Commitment to product quality, freshness, and food safety.
Excellent customer service and communication abilities.
Effective inventory, labor, and shrink management.
Strong attention to detail and merchandising execution.
Ability to drive department sales while maintaining operational excellence.
We also provide a variety of benefits including
Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
