Ensure compliance with all company policies and operational procedures.
Customer Service
Provide outstanding service to customers and resolve concerns in a professional manner.
Promote suggestive selling techniques and encourage associate engagement with customers.
Maintain a clean, welcoming, and well-stocked department environment.
Help build customer loyalty through consistent service and product quality.
Food Safety & Compliance
Ensure compliance with food safety regulations, sanitation standards, and health department requirements.
Monitor product rotation, code dating, and freshness standards.
Ensure associates follow safe food handling procedures and proper sanitation practices.
Assist with department audits and corrective action plans when required.
Inventory & Financial Performance
Assist with ordering, receiving, and inventory control processes.
Help manage shrink, waste, and out-of-stock conditions.
Monitor department expenses and support profitability goals.
Review sales trends and assist with implementing action plans to improve results.
Leadership & Team Development
Support recruitment, onboarding, and training of bakery associates.
Provide coaching and performance feedback to team members.
Assist with scheduling to ensure proper staffing levels.
Promote a positive work environment focused on safety, teamwork, and customer satisfaction.
Serve as manager-on-duty for the department when the Bakery Manager is absent.
Qualifications Required
High school diploma or equivalent.
Previous bakery, food service, retail, or grocery experience.
Strong customer service and communication skills.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Ability to lift and move products consistent with job requirements.
Preferred
Supervisory or leadership experience in a bakery or grocery environment.
Knowledge of bakery production methods, merchandising, and inventory management.
Experience with food safety and sanitation standards.
Knowledge, Skills, and Abilities
Leadership and team-building skills.
Strong organizational and time-management abilities.
Effective problem-solving and decision-making skills.
Ability to analyze sales and operational performance.
Commitment to food safety, quality, and customer satisfaction.
Ability to work in a fast-paced retail environment while maintaining high standards.
Physical Requirements
Frequent standing, walking, bending, reaching, and lifting.
Ability to lift products and supplies in accordance with company guidelines.
Exposure to refrigerated areas, ovens, mixers, and other bakery equipment.
Ability to perform repetitive tasks and maintain productivity throughout scheduled shifts.
Success Measures
Achievement of department sales and profitability goals.
Strong food safety and sanitation compliance results.
Effective inventory control and shrink management.
High levels of customer satisfaction.
Associate engagement, training completion, and retention.
Consistent execution of merchandising and operational standards.
We also provide a variety of benefits including
Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
