You will be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role
You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Develop playbook for renewal engagement maximizing revenue retention
Who you are
2+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
Strong negotiation skills and demonstrated capability closing large, complex contracts
Strong collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer facing counterparts (Sales & Success)
Ability and eagerness to grow business in a strategic manner, i.e. creating new processes and initiatives
Approaches work with empathy, craftsmanship, and a growth mindset - you are a self motivated and proactive team player
Solid understanding of Enterprise SaaS applications and collaboration technology
Consistent track record of achieving personal and team goals
History of thriving in a rapidly changing environment
What we offer
Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience.
For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is $98,000 - $127,700 USD. For all other work locations (including remote), the range is $88,000 - $115,400 USD.
Our total compensation package also includes the opportunity to receive benefits and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
