Position Summary The LEMS Analyst is responsible for the accurate and timely processing of service tickets, service receipts, and supplier documentation. This role serves as a key liaison between Operations, Supply Chain Management, Accounts Payable, and external vendors to ensure receiving activities comply with company policies, purchasing requirements, and financial controls. The successful candidate will demonstrate strong attention to detail, a customer-service mindset, and the ability to manage multiple priorities while maintaining a high level of accuracy. The role also supports process improvement initiatives, automation opportunities, and reporting activities that enhance operational efficiency and data quality. Key Responsibilities Service Ticket Processing & Receiving · Review service tickets and supporting documentation for completeness, accuracy, and compliance with established requirements · Process service receipts and receiving transactions within Maximo and other business systems · Manage ticket processing by validating purchase order information, service dates, approvals, and supporting documentation · Identify discrepancies, missing information, and approval deficiencies before processing transactions · Escalate exceptions, risks, or recurring issues to leadership as required · Maintain accurate records and supporting documentation to ensure a complete audit trail Vendor & Stakeholder Support · Serve as a primary point of contact for vendors and internal stakeholders regarding service ticket submissions and receiving requirements · Communicate non-compliance issues and provide guidance on corrective actions required for resubmission · Support issue resolution related to receiving, invoices, purchase orders, and supplier documentation while fostering positive working relationships with the teams · Participate in process improvement initiatives focused on efficiency, standardization, and customer experience Team Collaboration · Contribute to knowledge sharing, procedure updates, and cross-training activities · Support special projects, outages, turnaround activities, and business priorities as assigned · Demonstrate ownership and accountability for assigned tickets from receipt through completion · Provide coverage and support for other team members as needed Skills & Competencies · Strong attention to detail and commitment to data accuracy · Excellent organizational and time-management skills · Ability to manage multiple priorities in a deadline-driven environment · Effective verbal and written communication skills · Proficient in Microsoft Office applications, particularly Excel · Experience with Maximo, Microsoft Lists, Power BI, Power Automate, or other digital tools is considered an asset · Demonstrated commitment to customer service and continuous improvement
