Airbus
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A. Maintenance and Support
The main responsibility is to make our partner’s staff able to take over the maintenance of hardware / software and support operations of the BEAM9 system. These operations consist of:
Support the Customer’s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement;
Support the Customer’s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France;
Support IT Training activities;
Support all operations in KSA, like deployment, acceptance phases or IT training;
Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.
B. Customers’ relationship
Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
Contribute to reflect customer’s expectations or request;
Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements).
C. Communication and reporting
Ensure regular reviews and updates on activities to the team and the program manager;
To setup and maintain KPIs allowing the monitoring of the maintenance and support activities;
Capitalize knowledge (documentation and procedure writing, good practices gathering…)
Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
Support deployment, lifetime operation and performance management of all Maintenance Program deliverables;
This position is contingent upon obtaining the required security clearance.
Main requirements
Must Have
Successful experience in maintenance and support program;
Communication skills to adapt to wide variety of interlocutors in a multicultural environment
Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO;
OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS)
Virtualization Nutanix (AHV & NKP), Harbor and Kubernetes
Storage: Ceph
Backup: Veeam Backup
IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
IT: hardware ( DELL server, Cisco),antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible
Working with basic network devices and concept such as IP, DNS, firewall and routing.
Knowledge in Database is a plus (Postgresql, MySQL, Elastic search)
Knowledge in cloud technology (Docker, Kubernetes)
Ability to learn and understand various, complex and technical subjects
Analytical skills to summarize, simplify complex topics
Ability to steer several activities in parallel
Languages
English, mandatory
Arabic, mandatory
French, a plus
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus Defence and Space Saudi Limited
Fixed term
Professional
Customer Eng.&Technical Support&Services <JF-CS-PS>
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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