Implement AI-driven insights and machine learning-based analytics to proactively monitor user experiences, identify anomalies, and accelerate issue resolution.
Integrate self-healing capabilities into the wireless network to enable automatic remediation of common performance and connectivity issues.
Utilize intent-based networking principles to align wireless configurations with user needs and business intent, reducing manual intervention.
Drive the use of automation platforms for configuration management, policy enforcement, and streamlined operational workflows.
Collaborate with infrastructure, security, and application teams to ensure wireless solutions support current and future business initiatives.
Continuously evaluate emerging technologies and provide strategic guidance on adoption and integration to support innovation and efficiency.
Evaluate emerging wireless technologies and trends, providing guidance to stakeholders on adoption strategies and their potential impact.
Collaborate with cross-functional teams to align wireless strategies with enterprise network architecture, security, and digital initiatives.
Ensure network security through robust wireless encryption protocols, authentication mechanisms, and compliance with regulatory standards.
Articulate design rationale, flexibly adapt solutions, and iterate designs when required.
Work closely with senior management, network engineering and operations teams.
Act as an escalation engineer for high severity network related production issues, work with engineers and various vendors to identify tactical and strategic solutions.
Requirements
Bachelor’s degree in Information Technology, or related field, such as Computer Science or Information Technology or equivalent experience.
10+ years of proven experience designing, deploying, and managing large-scale wireless enterprise networks, project delivery with focus on user experience, performance optimization and scalability.
Extensive experience in wireless network engineering, design, and optimization in enterprise environments.
Deep understanding of RF engineering principles and WLAN technologies, including Wi-Fi 6/6E and 802.11ac standards.
Strong background in wireless network security, including authentication, encryption, and compliance frameworks.
Proficient in the use of site survey and RF planning tools for predictive and real-time analysis.
Experience with multi-vendor wireless ecosystems and interoperability planning.
Familiarity with automation frameworks and proactive network management practices.
Hands-on experience in large-scale wireless deployments across campus, retail, or high-density environments.
Knowledge of location-based services, BLE technologies, and mobile engagement strategies.
Experience analyzing, gathering, and auditing large-scale and complex data sets to uncover new trends and patterns that influence architecture direction.
Proven experience recommending network improvements, including cost/benefit analysis, to meet changing business requirements.
Prior experience planning large-scale projects through vendor comparison and cost studies.
Sharp troubleshooting faculties, deductive reasoning, and careful attention to detail.
Independent and self-directed work ethic when participating in a collaborative environment.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Dedicated commitment to service availability and quality user experience.
Must be results driven with a strong sense of urgency.
Nice to Have
Demonstrated ability to utilize AI-driven tools for network visibility, root cause analysis, and performance metrics is nice to have
Industry certifications on Wireless Networking is preferred.
The base salary range for this position is $126,000-$171,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skill, experience and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply - your unique background matters to us. In addition, we are proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026_AIG_Benefits_Overview.pdf
#LI-PS1
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area
IT - Information Technology
AIG GLOBAL OPERATIONS, INC.
