This is a high-impact, customer-facing role that blends deep product knowledge, solution architecture, and consultative selling skills. You will work across all phases of the sales cycle — from discovery and qualification through solution design, proposal development, and handover to implementation.
Key Responsibilities
Pre-Sales Engagement
Partner with Sales Directors to understand client business needs, use cases, and key decision drivers.
Conduct detailed discovery sessions with customers and stakeholders to map out solution fit.
Design and articulate comprehensive technical solutions using the full Agilysys suite, with a focus on hotel PMS, Spa & Golf.
Respond to RFPs/RFIs with detailed, technically sound submissions that meet customer requirements.
Draft Statements of Work (SOW), architectural diagrams, integration plans, and supporting documentation.
Product Demonstration & Technical Consultation
Deliver tailored, high-impact product demonstrations (both virtual and onsite) to decision-makers at all levels — from IT and operations to C-suite executives.
Maintain a full working demonstration environment including the latest Agilysys releases and configurations.
Educate customers on the value proposition of Agilysys solutions, focusing on ROI, scalability, and guest experience enhancement.
Industry Expertise & Solution Evangelism
Act as a trusted advisor to clients and partners on hospitality technology trends and digital transformation.
Represent Agilysys at industry events, conferences, webinars, and trade shows.
Provide market feedback to Product and R&D teams, helping shape the product roadmap based on APAC customer needs.
Cross-Functional Collaboration
Work closely with internal teams across Product Management, Engineering, Professional Services, and Support to ensure proposed solutions are technically feasible and aligned with delivery capabilities.
Support handoff to the implementation team post-deal close, ensuring smooth knowledge transfer and alignment.
Other duties as required
Requirements for success
Experience & Education
Bachelor’s degree in hospitality or Hotel Management, or related field preferred.
Prior experience in a Sales Engineering, Solution Consultant, or Solution Architect role in enterprise software, ideally in hospitality or adjacent industries.
Prior experience working with boutique, large and/or multi-property hotel brands across APAC.
Technical & Domain Expertise
Strong working knowledge of hotel systems including PMS, POS, I&P, Spa, Loyalty, and payment gateways.
Understanding of enterprise software concepts such as APIs, relational databases, networking, security, and SaaS/cloud infrastructure.
Experience with hospitality integrations (e.g., CRS, OTA, third-party systems) and standard data exchange protocols.
Skills & Attributes
Outstanding presentation, negotiation, and interpersonal skills.
Analytical mindset with a strong ability to translate business needs into technical solutions.
Customer-first mindset, with a strong sense of ownership and accountability.
Self-motivated, resourceful, and comfortable working in a fast-paced, matrixed global environment.
Fluency in English required; additional APAC languages (e.g., Mandarin, Japanese, Bahasa) a strong advantage.
Other Requirements
Willing and able to travel up to 75% across the APAC region.
Prior experience working in multicultural environments and navigating complex sales cycles across diverse markets.
