Lead a Singapore-based team collaborating with regional and global counterparts to deliver top-tier support to merchants.
Establish, align, and clearly articulate target goals and objectives for the Support department.
Contribute actively to shaping and executing Adyen's overarching global support strategy.
Mentor and support team members in resolving complex merchant technical challenges and advancing their career paths.
Monitor performance and operational success via KPIs and datasets, using insights to foster continuous high performance and efficiency.
Serve as an escalation point to handle complex issues raised by merchants and executive leadership.
Who you are
Proven people manager with a minimum of 5 years of experience building and fostering technical support teams.
Culturally agile leader skilled at navigating diverse environments and leading or working alongside geographically dispersed teams.
Strong problem-solver with an innovative mindset and the ability to design resilient procedures and workflows.
Capable of handling escalations for diverse and intricate technical support challenges.
Skilled at balancing business and commercial needs against the global technical support strategy.
Adept with web technologies and technical concepts, including languages and tools like SQL, HTML, JavaScript, PHP, Java, and scripting.
Excellent written and verbal communication abilities.
Prior Fintech or payments experience is not strictly required, provided you can demonstrate passion and enthusiasm for the industry.
Diversity, Equity, and Inclusion at Adyen
We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.
If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
