Account Manager Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a wide portfolio of fast-growth merchants across a variety of verticals in Brazil and Mexico. Through a Pooled Account Management approach, you’ll work alongside a group of talented and driven Account Managers. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts.
What You’ll Do
Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
Feedback: Serve as a feedback loop for your customers internally.
Who You Are
Enjoy engaging others and developing strong working relationships internally and externally with customers.
You’re a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
Strong time management skills and constantly looking for ways to work efficiently
Additional Requirements
You have 1-3 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, or financial services)
This role is based in our São Paulo office. We have an office-first environment; we do not offer full remote positions.
You have full professional written and verbal proficiency in English and Spanish (other languages are a plus).
Some domestic and international travel is required.
Ready to meet us?
If you are excited about this role, apply by clicking the link below. We can’t wait to meet you!
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
All your information will be kept confidential according to EEO guidelines.
