Ensure successful execution of merchandising, audits, resets, promotions, and retail programs.
Maintain compliance with client standards, planograms, pricing, signage, and product placement expectations.
Monitor territory performance and address execution gaps through coaching and corrective action.
Ensure timely completion of projects and achievement of service-level expectations.
Team Leadership & Development
Recruit, hire, onboard, train, and develop retail associates.
Conduct regular field visits to coach and evaluate team performance.
Provide clear performance expectations, feedback, and accountability measures.
Foster engagement, teamwork, and a culture of continuous improvement.
Client & Store Partnership
Build and maintain strong relationships with store management and client partners.
Resolve execution challenges and ensure alignment with retailer and client objectives.
Serve as the primary field contact for territory-level operational issues.
Administrative Management
Oversee scheduling, territory coverage, payroll approvals, expense management, and reporting requirements.
Utilize reporting tools and performance metrics to drive operational efficiency and business results.
Qualifications
Required
High School Diploma or equivalent required
2 to 4 years of experience in retail operations, merchandising, field management, or related experience
Previous experience leading or supervising retail teams
Valid driver's license and reliable transportation
Ability to travel up to 30% within the assigned territory
Preferred
Experience managing dispersed field-based teams
Consumer Packaged Goods (CPG) or retail merchandising experience
Experience working with retail reporting and execution platforms
Supervisory Responsibilities
Direct Reports
Hire, train, coach, develop, and retain team members.
Conduct performance evaluations and provide ongoing feedback.
Manage employee performance and accountability using company processes and tools.
Indirect Reports
Provide guidance, direction, and support to cross-functional team members and project resources as needed.
Knowledge, Skills & Abilities
Retail Execution
Knowledge of merchandising standards, planograms, pricing, signage, and product placement.
Understanding of retail operations across grocery, mass, specialty, and related channels.
Experience executing retail programs, resets, audits, and promotional activities.
Leadership & People Management
Ability to motivate, coach, and develop field-based teams.
Strong performance management and employee development skills.
Experience with recruiting, onboarding, scheduling, and workforce planning.
Operational Excellence
Strong organizational and project management skills.
Ability to manage multiple priorities across a large territory.
Detail-oriented with a focus on execution quality and accountability.
Communication & Relationship Building
Excellent interpersonal and communication skills.
Ability to build credibility with associates, retail partners, and clients.
Strong conflict resolution and problem-solving capabilities.
Business & Technology Acumen
Ability to interpret reports, metrics, and performance data.
Proficiency with Microsoft Office, particularly Excel.
Experience using workforce management, reporting, and retail execution systems.
Professional Attributes
Results-driven with a strong sense of ownership.
Adaptable and effective in fast-paced environments.
Demonstrates initiative, accountability, and follow-through.
Maintains a people-first leadership approach while delivering business results.
#LI-DW1 #LI-Hybrid
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities
Retail execution
Oversees in-store program execution, merchandising, and audit activities to meet client standards
Ensures product placement, shelf standards, and merchandising compliance
People leadership
Directly manages, coaches, and develops retail associates through field engagement and structured feedback
Supports hiring, scheduling, training, and performance management of frontline teams
Results and execution management
Monitors execution through reporting and store visits; addresses performance gaps through coaching and training
Ensures timely completion of retail projects and coverage expectations
Client and store relationships
Builds relationships with store leadership and client partners to support execution objectives
Operational and administrative excellence
Manages schedules, reporting, and expenses aligned to territory expectations
Qualifications
Education Requirements: High school education
Experience Requirements: 2-4 years experience in relevant field
Travel requirement: 30% travel expected
Supervisor Responsibility
Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Retail execution and merchandising fundamentals
Understanding of in-store retail standards, including planograms, shelving, pricing/signage, and product placement
Familiarity with retail operations across channels, including grocery, mass, and specialty
Field operations management
Knowledge of territory-based staffing, scheduling, and store coverage models
Understanding of how retail programs, including resets, promotions, and demos, are executed in-store
Performance and reporting basics
Working knowledge of retail reporting, including store audits, execution reports, and coverage metrics
Ability to interpret performance data to identify execution gaps and trends
People management fundamentals
Understanding of performance management basics, including coaching, feedback, and evaluations
Knowledge of hiring, onboarding, and training practices for hourly and field teams
Frontline leadership and coaching
Ability to coach in real time in store environments
Effectively delivers feedback to improve performance and accountability
Builds engagement and accountability across dispersed teams
Execution and operational discipline
Strong ability to organize and execute multiple store-based projects and priorities simultaneously
Manages schedules, routes, and coverage effectively to meet client expectations
Maintains high attention to detail in fast-paced environments
Relationship management (store-level)
Builds trust and credibility with store managers and local client stakeholders
Represents the company professionally in field settings
Resolves day-to-day issues quickly and effectively
Communication and coordination
Communicates clearly with associates, peers, and support teams
Provides timely reporting and updates on execution and performance
Adapts communication style for frontline versus management audiences
Basic data and technology skills
Uses reporting tools, Excel, and internal systems to track performance and activity
Applies insights from reports to make immediate adjustments to execution
Execution-focused mindset
Demonstrates a bias for action and follow-through
Maintains focus on completing tasks accurately and on time
Adaptability and problem solving
Adjusts quickly to changing priorities, store conditions, and staffing gaps
Solves operational issues independently while escalating appropriately
Time and priority management
Effectively manages competing demands across multiple stores and associates
Prioritizes work to align with client and business needs
Accountability and ownership
Takes ownership of territory results and team performance
Holds self and others accountable to expectations
People-first leadership
Motivates and develops associates through consistent presence and engagement
Demonstrates empathy while driving performance expectations
Environmental & Physical Requirements
Field Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas. The position typically requires the ability to spend 66%+ hours each workday performing the following activities: Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration.
Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
