Assist with troubleshooting, repair quotes, warranty and non-warranty requests, replacement parts, and part orders.
Document all customer and sales team correspondence in the appropriate systems.
Review technical drawings and bills of materials to identify the correct parts needed for repairs.
Dispatch third-party or internal service providers for on-site repairs, preventive maintenance, field corrections, special maintenance programs, and extended warranty work.
Review third-party service provider invoices and forward them to Accounts Payable.
Review PCS entries and issue action items for parts or service needs.
Manage and communicate daily parts orders and shipment schedules for customers and third-party providers.
Collaborate with Quality, Production, Shipping, Engineering, Customer Service, Technical Support, and other departments to address customer needs.
Serve as a point of contact for service tracking systems, including functionality, upgrades, and technical support.
Coordinate preventive maintenance services through internal or third-party resources.
Support product installations.
Work with Procurement on open and past-due product needs.
Document product complaints and report issues to Quality as needed.
Maintain accurate records in PCS, service portals, and shared calendars.
Education and Experience
Associate’s degree from a two-year college or technical school; or six months to one year of related experience and/or training.
Experience Requirements
Experience processing invoices, payments, purchase orders, or financial documentation.
Strong mathematical aptitude with excellent attention to detail.
Experience using accounting software, spreadsheets, and standard office applications.
Ability to organize financial records while maintaining confidentiality and accuracy.
Strong communication, organizational, and problem-solving skills.
Excellent attendance and reliability.
Strong organizational, written, and verbal communication skills.
Effective troubleshooting, analytical, and problem-solving skills.
Ability to prioritize and manage multiple tasks.
Working knowledge of word processing and database systems.
Ability to manage a project from start to finish.
Strong reading comprehension and professional communication skills.
Ability to use Microsoft Outlook.
Basic math skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
Ability to follow written, verbal, and diagram-based instructions.
Self-motivated, with the ability to seek answers and ask for direction when needed.
Preferred Qualifications
Previous accounts payable, bookkeeping, accounting, finance, or office administration experience is preferred.
Experience using ERP systems, accounting software, or enterprise financial applications is beneficial.
Knowledge of invoice reconciliation, vendor management, payment processing, or financial reporting is considered an asset.
Individuals who demonstrate professionalism, accuracy, dependability, and strong organizational skills are well positioned for success as a Service Support Coordinator.
Physical Capabilities
Ability to remain seated and work at a computer for extended periods.
Ability to review financial documents and enter data accurately.
Ability to occasionally lift office materials weighing up to 25 pounds.
Ability to perform standard office duties while maintaining attention to detail throughout the workday.
Benefits
Competitive Weekly Pay
Comprehensive Benefits including medical, dental, and vision coverage.
Life Insurance and Disability Insurance for added peace of mind.
Optional 401(k) Plan to help you prepare for the future.
Professional Office Environment with opportunities for advancement and career development.
“This company kept me working for many years. I learned so many skills from working for this company. Staffmark was the reason I was able to feed my family and clothe my kids. I would work for Staffmark anytime.” – Staffmark, Accounting Clerk
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What You Will Do
As a Service Support Coordinator you will review invoices, verify purchase orders, process vendor payments, reconcile statements, maintain financial records, resolve invoice discrepancies, communicate with vendors and internal departments, prepare payment documentation, and help ensure timely, accurate accounts payable operations while following established accounting procedures.
Manage technical inquiries, complaints, repairs, and on-site customer service requests through the Product Complaint System (PCS) and service management systems.
Coordinate incoming technical support requests with technical and engineering resources to ensure timely follow-up.
Assist with troubleshooting, repair quotes, warranty and non-warranty requests, replacement parts, and part orders.
Document all customer and sales team correspondence in the appropriate systems.
Review technical drawings and bills of materials to identify the correct parts needed for repairs.
Dispatch third-party or internal service providers for on-site repairs, preventive maintenance, field corrections, special maintenance programs, and extended warranty work.
Review third-party service provider invoices and forward them to Accounts Payable.
Review PCS entries and issue action items for parts or service needs.
Manage and communicate daily parts orders and shipment schedules for customers and third-party providers.
Collaborate with Quality, Production, Shipping, Engineering, Customer Service, Technical Support, and other departments to address customer needs.
Serve as a point of contact for service tracking systems, including functionality, upgrades, and technical support.
Coordinate preventive maintenance services through internal or third-party resources.
Support product installations.
Work with Procurement on open and past-due product needs.
Document product complaints and report issues to Quality as needed.
Maintain accurate records in PCS, service portals, and shared calendars.
A Service Support Coordinator contributes to business operations by processing vendor invoices, maintaining financial documentation, and supporting accurate payment activities. This position requires strong attention to detail, organization, and analytical ability.
The Service Support Coordinator supports accounting departments through careful recordkeeping, payment processing, and adherence to established financial procedures while maintaining confidentiality and professionalism.
This profession rewards individuals who enjoy financial organization and office administration.
