Commitment to professionalism, accuracy, and customer satisfaction.
Preferred Qualifications
Previous customer service, call center, retail, office support, or administrative experience is preferred.
Experience working with CRM software, order processing systems, or customer databases is beneficial.
Bilingual communication skills may be considered an asset depending on the position.
Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Collections Representative.
Collections experience preferred
Knowledge of FDCPA and credit bureau reports is a plus
Physical Capabilities
Ability to remain seated or stand for extended periods while assisting customers.
Frequent use of computers, telephones, and standard office equipment.
Ability to communicate clearly with customers, coworkers, and business partners.
Ability to perform repetitive keyboard and data entry tasks throughout the workday.
Benefits
Competitive Weekly Pay
Comprehensive Benefits including medical, dental, and vision coverage.
Life Insurance and Disability Insurance for added peace of mind.
Optional 401(k) Plan to help you prepare for the future.
Supportive Team Environment focused on professional growth and customer success.
“The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me.” Staffmark Associate
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What You Will Do
As a Collections Representative, you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.
Achieve department standards and goals by contacting clients and collecting on debtor accounts.
Work the minimum number of accounts per hour as set by management.
Set up payment arrangements with debtors and follow up on those arrangements.
Follow up on accounts until they are paid, settled, cured from delinquency, or deemed uncollectible.
Perform skip tracing tasks.
Maintain accurate records and documentation of account activity.
Adhere to all FDCPA regulations.
Perform other duties as assigned.
A Collections Representative serves as an important connection between customers and the organization by providing information, resolving concerns, and delivering professional service. This role requires strong communication skills, problem-solving ability, and a genuine commitment to creating positive customer experiences.
Successful Collections Representative professionals listen carefully, communicate clearly, and respond to customer needs with patience and professionalism. They help build trust by providing accurate information, resolving issues efficiently, and maintaining positive relationships.
This profession is ideal for individuals who enjoy helping others, solving problems, and contributing to a customer-focused workplace.
