The Live Streaming Operator plays a critical role in live event execution, leading incident response, troubleshooting issues, and collaborating with engineering and operations teams. This position requires strong technical expertise, clear communication, and the ability to remain calm and decisive in high-pressure, live production environments.
We're looking for a digital native, someone who is naturally comfortable managing multiple screens, apps, and platforms at once, and who knows how to spot a problem before it becomes a crisis.
This position is part of our Flex Workforce. As a Flex team member, you'll work on a project-to-project basis, supporting a variety of leading media and technology clients. Flex roles are ongoing and dynamic. Work may vary in cadence, length, and scope depending on client needs. This setup offers flexibility, exposure to top-tier companies, and the chance to grow your skills across multiple exciting assignments.
Estimated schedule: 3-5 Days a Month on average, but will scale up during live event programming. This role may work nights and weekends. This position is on-site in Los Gatos, CA.
Responsibilities
Live Event Monitoring & Operation
Independently operate and monitor complex live streaming events, ensuring overall service health and optimal viewer experience.
Oversee consumer device performance, product service health, and CDN stability during live broadcasts.
Validate stream integrity and proactively identify potential risks during events.
Incident Management & Escalation
Lead real-time incident response during live events, acting as the primary point of contact for operational issues.
Detect, troubleshoot, and escalate issues across the streaming pipeline using internal monitoring tools.
Coordinate with engineering and cross-functional teams to drive resolution.
Conduct root cause analysis and contribute to post-event reviews.
Operational Documentation & Process
Document incidents thoroughly to support post-mortems and continuous improvement efforts.
Ensure all processes and workflows are clearly defined and consistently followed.
Event Coordination & Handoffs
Oversee event handoff processes between shifts and teams to ensure seamless continuity of operations.
Document shift turnover notes and communicate key issues to incoming operators.
Communicate effectively with incoming operators, providing clear context on event status and any active issues.
Support alignment across LCC, production, and engineering teams during live events.
Team Collaboration & Special Projects
Support cross-functional projects and special coverage, including high-priority or sensitive programming.
Collaborate closely with operations, production, and engineering teams to ensure successful event execution.
Required Qualifications & Experience
Previous experience in live streaming operations, in any capacity, whether professional, freelance, or personal (e.g., streaming platform operations, esports or gaming tournament production, podcast production, Discord or online community management, or similar environments).
Strong technical understanding of live streaming pipelines and CDN infrastructure.
Proven experience in incident management, including monitoring dashboards and escalation workflows.
Excellent written and verbal communication skills, especially in high-pressure situations.
Proficiency in troubleshooting consumer devices, software, and basic system issues.
Ability to work independently and make real-time decisions during live events.
High level of computer literacy, including proficiency with Slack
Experience using Airtable and/or similar internal tracking and ticketing systems.
Comfortable working in virtualized or cloud-based environments (e.g., VMs, elastic compute), managing multiple desktops, devices, and monitors, while navigating complex workflows across numerous applications and browser tabs.
Experience responding to alert-based monitoring systems and working with custom software tools.
Flexibility to work various shifts, including nights, weekends, and holidays, based on live event schedules.
Preferred Qualifications & Experience
Experience working in large-scale live streaming environments.
Familiarity with live streaming architecture or similar OTT platforms.
Background in cross-functional incident response coordination with engineering teams.
Experience contributing to process improvements and operational best practices.
Basic computer literacy (working within a VPN environment).
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
