2. JAPAC Regional Support
Lead the operational readiness and phased expansion of ISOC support for JAPAC, including service scope, coverage, handoffs, escalation pathways, and regional operating protocols.
Work closely with the Regional Director, JAPAC, regional GSS leaders, and in-country stakeholders to align ISOC support with regional priorities and global GSS standards.
Promote consistent regional situational awareness, risk monitoring, incident visibility, and timely escalation across
supported markets.
Ensure ISOC regional support complements, and does not replace, local response ownership and country-specific
requirements.
3. Incident Management Team Readiness & Coordination
Support the Regional GSS Lead in maintaining IMT readiness, governance, rosters, activation protocols, escalation criteria, and supporting documentation.
Coordinate IMT preparedness activities, including periodic touchpoints, tabletop exercises, simulations, training, and lessons-learned reviews.
Enable effective incident coordination through timely situational awareness, action tracking, Emergency Notification System support, meeting records, and stakeholder updates.
Support After-Action Reviews and track corrective and preventive actions to closure.
Maintain alignment among the regional IMT, local Emergency Response Teams (ERTs), the Corporate Crisis Management
Team (CMT), GSOC, and ISOC.
4. Business Continuity & Operational Resilience
Coordinate GSS India Business Continuity Planning requirements in alignment with 1-Adobe Enterprise Resilience (1-AER), enterprise BCP processes, and applicable Site Recovery Plans.
Partner with business and functional stakeholders on Business Impact Analyses (BIAs), continuity plans, recovery priorities, and testing or assurance activities.
Connect BCP, incident management, emergency response, and site recovery arrangements to support a coordinated response and recovery model.
Maintain current, controlled, and audit-ready documentation, with clear ownership and remediation tracking.
Identify resilience gaps, dependencies, and improvement opportunities and provide transparent reporting to leadership.
5. Cross-Functional Partnership
Work as an integrated partner with India Security Operations, Security Systems & Technology, and Environmental Health & Safety / Safety leadership to ensure coordinated delivery across people, places, and technology.
Partner with Site Operations and Safety teams during incidents, exercises, recovery activities, and operational readiness reviews.
Build effective relationships with regional GSS leaders, Employee Experience, Employee Communications, Legal, Corporate Risk, Adobe Technology Services, Global Site Operations, Travel, and other subject matter experts.
Clarify roles, decision rights, handoffs, and escalation paths across partner functions to prevent duplication and strengthen accountability.
6. Governance, Reporting & Improvement
Prepare concise executive briefings, dashboards, decision papers, and incident or resilience updates for India and regional leadership.
Maintain SOPs, playbooks, control documentation, action trackers, and governance rhythms for the role portfolio.
Use operational data, incident trends, exercise findings, and stakeholder feedback to prioritize improvements and
investment needs.
Support budget planning, supplier governance, workforce planning, audit actions, and capability development relevant to ISOC and resilience.
Key Working Relationships
Internal: Director, India Safety & Security; India Security Operations Lead; Security Systems & Technology Lead;
Environmental Health & Safety / Safety Lead; ISOC operational leadership and analysts.
Regional: Regional Director, JAPAC; country and regional GSS leaders; GSOC; relevant JAPAC stakeholders.
Cross-functional: Global Site Operations, Employee Experience, Employee Communications, Legal, Corporate Risk, Adobe
Technology Services, Travel, Enterprise Resilience, and other IMT members.
External: Service providers and suppliers supporting ISOC, risk monitoring, emergency notification, continuity, and
specialist response capabilities.
Qualifications & Experience
Bachelor's degree or equivalent relevant professional experience; professional certifications in security, incident management, emergency management, or business continuity are preferred.
Progressive experience in security operations, security operations center leadership, incident or crisis management, business continuity, resilience, or a related discipline.
Demonstrated experience leading or governing a SOC, GSOC, ISOC, or comparable 24x7 operational environment.
Experience coordinating cross-functional incident response, exercises, After-Action Reviews, and corrective action programs.
Experience working across multiple countries, cultures, or time zones, preferably within JAPAC.
Strong executive communication, stakeholder management, analytical, and governance capabilities.
Credential such as CPP, CBCP, ISO 22301 Lead Implementer/Auditor, CEM, MBCI, ICS Certifications, will be an added
advantge
Core Capabilities
Operational leadership and disciplined execution
Incident command support and decision-making under pressure
Business continuity and operational resilience
Intelligence-led monitoring, risk assessment, and trend analysis
Executive communication and stakeholder influence
Cross-functional collaboration without reliance on direct authority
Process improvement, technology enablement, and change leadership
High standards of integrity, confidentiality, accountability, and duty of care
Measures of Success
ISOC service reliability, escalation quality, response timeliness, and stakeholder confidence.
Effective and sustainable expansion of ISOC support across JAPAC.
IMT readiness demonstrated through current rosters, training, exercises, activation support, and action closure.
Improved alignment among ISOC, India Security Operations, Systems & Technology, Safety, and regional GSS leadership.
Current and tested continuity and recovery arrangements for in-scope GSS functions and sites.
Clear, timely, decision-useful reporting on incidents, risk trends, readiness, and improvement priorities.
Sustained closure of audit, exercise, incident, and resilience improvement actions.
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