Build trusted executive relationships through credible advice, sound judgement and the ability to simplify complex issues.
Create high-quality strategic outputs that customers can use to make decisions and mobilise action.
Engage senior customer stakeholders to clarify desired business outcomes and create alignment around priorities.
Challenge customer assumptions constructively where strategy, organisational readiness or execution plans are unlikely to deliver the intended outcome.
Translate technology capabilities into business implications rather than leading with product functionality.
Identify adoption, operating-model, capability or organisational barriers that could prevent value realisation.
Help customers establish meaningful measures of progress and value.
Remain engaged at appropriate points through execution to validate that strategic intent is translating into business outcomes.
Help restore clarity and executive confidence where strategic programmes are under pressure or customer value is at risk.
Growth & Commercial Influence
Identify unmet customer needs and opportunities where Adobe capabilities or Professional Services can create additional value.
Shape strategic opportunities with Sales, Services Sales and account teams so customer demand is grounded in a genuine business problem and credible value case.
Influence Services pipeline, expansion and broader Adobe growth through strategic customer engagement.
Contribute to renewal and retention outcomes by helping customers demonstrate realised and prospective value from their Adobe investment.
Balance commercial opportunity with customer trust; recommendations must be driven by customer outcomes rather than short-term product or Services sales.
Cross-Functional Leadership
Orchestrate the right Adobe expertise across Professional Services, Sales, Customer Success, Product and other functions to address complex customer priorities.
Create clarity on the strategic problem, intended outcome and respective roles of participating teams.
Connect strategy with downstream delivery so recommendations are actionable rather than theoretical.
Surface dependencies, risks and organisational barriers early and engage the right leaders to resolve them.
Influence without relying on formal authority.
Practice & Capability
Contribute reusable approaches, frameworks, insights and lessons from customer engagements to strengthen Digital Strategy capability across ANZ.
Help evolve how Professional Services demonstrates and communicates customer value.
Bring emerging practices, including AI-enabled transformation where relevant, into customer strategy conversations in a practical and credible way.
Coach colleagues informally through strategic engagements and contribute expertise across the wider Professional Services organisation.
What Success Looks Like
Success in the role is demonstrated when
Customers have greater clarity on the business outcomes they are trying to achieve and the priorities required to achieve them.
Strategic engagements result in actionable recommendations, investment decisions or transformation initiatives.
Customer executives view Adobe as a credible strategic partner, not simply a technology vendor.
Adobe adoption is increasingly connected to measurable customer value.
Strategic engagement creates or materially advances appropriate Services and Adobe growth opportunities.
Customer value work contributes positively to retention, renewal or expansion discussions where relevant.
Cross-functional Adobe teams are aligned around the customer's strategic priorities and intended outcomes.
Strategic methods, insights and reusable capability improve across ANZ Professional Services.
What You'll Bring
Essential
Demonstrated experience advising senior executives on digital transformation, customer experience, marketing, business strategy or comparable enterprise change.
Strong consulting capability: discovery, structured problem solving, hypothesis development, synthesis and executive recommendation.
Experience converting ambiguous business problems into clear strategies, priorities and actions.
Ability to develop business cases and articulate value in commercial and operational terms.
Strong executive communication and facilitation capability.
Experience leading complex work across multiple stakeholders without direct authority.
Sufficient technology and digital literacy to connect business objectives with potential technology-enabled solutions.
Sound judgement and the confidence to challenge constructively.
Valuable
Experience with Adobe Experience Cloud or comparable enterprise digital platforms.
Professional Services or management-consulting experience.
Experience with customer adoption, value realisation or organisational change.
Industry expertise relevant to major ANZ enterprise customers.
Experience working across Sales, Consulting and Customer Success organisations.
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.
Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.
AI Use Guidelines for Interviews
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
