Responsibilities
Engage with clients to gather and analyze business requirements, objectives, and challenges.
Conduct discovery sessions, workshops, and interviews to understand client processes and workflows.
Translate client requirements into detailed implementation plans and solution designs.
Configure software solutions based on client requirements, ensuring alignment with best practices and product capabilities.
Customize and tailor solutions to meet specific client needs, integrating with existing systems and third-party applications as necessary.
Test and validate configurations to ensure functionality, usability, and performance meet client expectations.
Lead or support the implementation and deployment of software solutions, managing project timelines, milestones, and deliverables.
Collaborate with project managers, technical teams, and stakeholders to execute project plans and ensure smooth project execution.
Provide technical guidance and support during go-live activities, system integration, and user acceptance testing (UAT).
Deliver product training sessions and workshops to client stakeholders, including end-users, administrators, and executives.
Create and maintain training materials, documentation, and user guides to support client enablement and adoption.
Facilitate knowledge transfer and provide ongoing support to clients to ensure they maximize the value of the software solution.
Build and maintain strong relationships with clients, serving as a trusted advisor and advocate for their success.
Proactively identify opportunities for additional services, upsell, and cross-sell opportunities based on client needs and usage.
Monitor client satisfaction, gather feedback, and address concerns to ensure a positive customer experience and long-term retention.
Collaborate effectively with sales, product management, support, and development teams to align on client requirements and project goals.
Provide feedback to internal teams on product enhancements, features, and functionality based on client interactions and market insights.
Contribute to knowledge sharing and best practices within the professional services team and across the organization.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (Master’s degree is a plus).
7+ years in professional services, consulting, or technical implementation roles, preferably in software or technology.
Strong technical aptitude and proficiency in software configuration, system integration, and troubleshooting.
Experience with project management methodologies (e.g., Agile, Waterfall) and project delivery best practices.
Excellent communication and presentation skills, with the ability to effectively engage with stakeholders at all levels.
Customer-focused mindset with a passion for delivering exceptional service and achieving client success.
Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
Problem-solving skills and the ability to analyze complex issues and propose effective solutions.
Willingness to travel occasionally to client sites for onsite engagements (travel requirements may vary).
