Registration Websites & Lead Attendee Management Processes
Oversee standard templates, attendee data workflows, reporting, system configuration, credit c‑ard processing, and meeting communication processes. (15%)
Design and Optimize Attendee Experience
Build and maintain meeting-level registration sites and mobile apps. Create on-brand, intuitive registration pages and attendee touchpoints; ensure clear navigation, strong user flow, and alignment with meeting goals while advising stakeholders on best practices. (50%)
Manage Supplier & Technology Provider Relationships
Partner with technology vendors to support platform needs, resolve issues, escalate enhancements, evaluate new capabilities, and ensure services align with organizational requirements. (10%)
Drive Innovation, Continuous Improvement & Cross Functional‑ Support
Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and provide high-quality support to internal partners and travelers across communication channels. leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement. (10%)
Experience/Qualifications
Minimum Degree Required: Bachelor's Degree
Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred)
Years of experience: 7 – 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Cvent, Groupize, etc.)
Bonus: Project management or Agile/Scrum familiarity.
Driver’s License Required
KNOWLEDGE, SKILLS, AND ABILITY
Knowledge and understanding of GBTA’s Strategic Meetings Management components and maturity index.
Knowledge and understanding of EIC’s Accepted Practices Guidelines for meeting planning (or similar).
Demonstrated ownership of system administration for event-related SaaS tools (permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, integrations).
Hands-on experience building registration websites and mobile apps (basic → advanced configurations such as: Credit-card processing flows, payment gateways, refund/reconciliation basics, PCI awareness)
QA & UAT: Checklists, link testing, cross-browser/device tests, accessibility basics (WCAG), and mobile responsiveness.
Exposure to accessibility, translation/localization, and global data privacy requirements
Proven attendee data and reporting expertise (data mapping, deduping, payment flows, PCI awareness, exports to CRM/finance).
Basic design sensibilities: brand adherence, content hierarchy, microcopy, UX
Prior vendor/technology provider management: troubleshooting, SLAs, roadmaps, renewals in partnership with Procurement/IT.
Track record of process improvement and change management (documenting SOPs, versioning templates, standardizing QA).
Professional presence to engage with executive level stakeholders
Demonstrated experience managing multiple simultaneous projects involving cross-functional teams within budgetary and schedule constraints.
Strong interpersonal, customer service and communication skills to navigate organizational dynamics effectively.
Demonstrates integrity and courage to lead problem-solving with vision and purpose.
Self-motivated and able to work with limited, remote supervision.
Demonstrated work ethic, integrity and professional conduct.
Proficient in Microsoft Office for planning and presentation needs.
Basic design sensibilities: brand adherence, content hierarchy, microcopy
TRAVEL REQUIREMENTS
Travel (10%) may be required
PHYSICAL REQUIREMENTS
Some evening and weekends may be required
Limited physical effort is required
Limited exposure to physical risks
The starting rate is $75,000 to $84,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
