A typical day at ACI for a Principal Program Manager is
Takes a leadership role in managing one or more complex, programs critical to the success of the customer and ACI Leads team of project managers allocated to projects within the program. Lead complex programs to create a path forward for the team.
Manages program scope to ensure what is being delivered is consistent with what was agreed upon with all necessary stakeholders, which includes ensuring proper charter.
Develops integrated schedule that is inclusive of all program milestones, resources and constraints to ensure timely completion of program to achieve ROI.
Manages program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication, escalating and mediation in an orderly manner and in accordance with ACI project management methodology.
Partners with other business unit colleagues, cross-functionally and with third-parties to build strong teams that can work through program challenges. Coordinates cross-project activities.
Facilitates successful negotiations such as resource constraints as appropriate throughout the program. Ensures consensus and agreement across customers and/or internal partners and project managers.
Coach and mentor junior associates in program and project methodologies, best practices, and build relationships with customers.
Collaborate with peers to share lessons learned across multiple programs and portfolios and harvest best practices across the organization.
Aligns resources across functions to improve outcomes, creating greater value for each group, the program and for the organization.
Create an environment where team members feel secure sharing their opinions, skills, and knowledge without fear of being treated as insignificant.
Understand the strategic value of common program and cross-program goals and objectives. Makes it a priority to define, document and disseminate strategic goals and values.
Negotiates for understanding and consensus and facilitates understanding and resolution of conflicts.
Communicates effectively across all levels of the organization to drive progress and keep leadership and all project stakeholders informed of program updates and status through dashboard and risk register, etc.
Formulates, organizes and monitors inter-connected projects and manage deadlines, budget and other activities.
Implement suitable strategies and objectives for program delivery.
Perform other duties as assigned.
Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
Knowledge, Skills and Experience needed to succeed in this role
Bachelor’s Degree, or equivalent work experience.
10 or more years of related program or project management experience, with demonstrated success in delivering high-quality results across complex, transformational programs or projects.
Excellent communications skills, verbal and written.
Ability to communicate effectively with C-Level.
Understand the strategic value of common program and cross-program goals and objectives. Makes it a priority to define, document and disseminate strategic goals and values.
Demonstrates ability to advocate for the customer on a strategic level.
Ability to operate as a change agent, influencing and driving action cross-functionally and with external partners.
Proficient in use of MS Project.
PMP highly desired, working towards obtaining or approved equivalent.
Ability to remain optimistic and positive in uncertain, new or complex situations.
Ability to bring all your capabilities to the moment –knowledge, experience, skill, judgment, intuition to lead the team.
Ability to view uncertainty as a challenge/opportunity rather than a threat.
Ability to turn setbacks and failures into a learning opportunity for improved performance.
Establishes and maintains positive expectations and attitudes that lay the foundation for effective, positive and constructive work efforts.
Core Capabilities
We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:
- Ensure Accountability: holding self and others accountable to meet commitments.
- Drives Results: consistently achieving results, even under tough circumstances.
- Customer Focus: building strong customer relationships and delivering customer-centric solutions.
- Cultivate Innovation: creating new and better ways for the organization to be successful.
- Collaborates: building partnerships and working collaboratively with others.
- Courage: stepping up to address difficult issues, saying what needs to be said.
Applicants must be currently authorized to work in Malaysia on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
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