Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the “general operations” of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Help ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
Communicate any operational or managerial issues to the General Manager in a timely manner.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Help ensure that weekly price changes and label updates are completed timely and accurately.
Assist with all cashiering functions including training, maintenance, audits, and reports.
Perform all other duties as assigned.
Inventory & Merchandising
Help ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
Assist with maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
Lead by example; be approachable by all associates and customers.
Assist in training of all associates.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
LOVE – Love the people, love the work and love the results.
INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
GRATITUDE – We recognize that we are blessed to be in the business of serving others.
HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$16.00 - $20.00
For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
