Review ALL Membership profiles to ensure all guest preferences are met
Reviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicated
Managing room inventory, room readiness and balancing room inventory
Reviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsells
Coordinating and assigning airlines based on contracted room types
Attends and reviews weekly resumes to ensure front office team is set up for success
Manages the front office infographic board for effective communication
Must be able to perform the duties of Front Desk Agent, if needed.
Other duties as assigned.
What is in it for you
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous front office experience required
Proficiency in English (verbal and written), second language an asset
Computer literate in Microsoft Window applications and Opera an asset
Must be organized with strong attention to detail
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands
This position requires
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Your team and working environment
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
