Drive employee engagement by ensuring all Heartists understand the importance of their roles and how their contributions support the overall success of the outlet and hotel.
Collaborate closely with the Chef de Cuisine to develop menus, pricing strategies, and promotional activities that maximize guest satisfaction and revenue opportunities.
Maintain strong communication with the kitchen team to ensure the highest standards of food quality, consistency, presentation, and service.
Monitor operational performance, guest feedback, and service standards, taking proactive measures to continuously improve guest satisfaction scores and outlet performance.
Build strong relationships with guests, handling feedback and resolving concerns promptly to enhance loyalty and create memorable dining experiences.
Ensure efficient inventory control, cost management, and adherence to health, safety, and hygiene standards at all times.
Your experience and skills include
Minimum 2 years of experience in a leadership role within a high-volume restaurant or hotel Food & Beverage operation.
Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field.
Proven experience managing a busy All Day Dining restaurant with significant guest volume and diverse dining requirements.
Strong knowledge of food and beverage operations and current industry trends.
A guest-focused personality with a genuine passion for hospitality, service excellence, and creating memorable dining experiences.
Highly organized with a proactive approach and keen attention to detail, ensuring consistent service standards are maintained at all times.
Comprehensive understanding of all aspects of restaurant operations, including service delivery, team leadership, quality assurance, and guest engagement.
Excellent interpersonal, communication, and problem-solving skills, with the ability to remain composed and effective in a fast-paced environment.
Demonstrated ability to motivate, coach, and develop teams while leading by example.
Strong commercial awareness with the ability to drive guest satisfaction, operational efficiency, and revenue performance.
What is in it for you
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities
Your team and working environment
Fun-loving, vibrant and passionate to grow with us!
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
