We are seeking a professional and customer-focused Restaurant Captain to join our team in Baghdad, Iraq. As a Restaurant Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and supporting our service staff.
Oversee and coordinate all aspects of dining room operations
Lead, train, and motivate the service team to maintain high standards of customer service
Greet and seat guests, ensuring a warm and welcoming atmosphere
Manage reservations and handle special requests or complaints professionally
Collaborate with kitchen staff to ensure timely and accurate food service
Conduct pre-shift briefings and assign duties to team members
Monitor and maintain cleanliness and presentation of the dining area
Assist in menu planning and wine list development
Ensure compliance with food safety regulations and restaurant policies
Handle cash and credit transactions accurately
Prepare reports on sales, customer feedback, and staff performance
3-5 years of experience in fine dining or upscale restaurants
Previous experience as a captain or in a similar leadership role
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Proficiency in restaurant management software
In-depth knowledge of food and beverage service standards
Ability to handle high-pressure situations and solve problems efficiently
Our commitment to Diversity & Inclusion
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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
