Summary
As a Resort Host, you will create a warm and personalised experience for guests throughout their stay at Banyan Tree Dubai. From welcoming arrivals to ensuring a smooth departure, you will combine efficient front office service with thoughtful attention to individual preferences, helping every guest feel recognised and cared for.
Key Responsibilities
Guest Experience & Service
Welcome guests warmly and deliver personalised service in line with Banyan Tree standards.
Anticipate guest needs, recognise preferences and special occasions, and arrange thoughtful touches.
Share recommendations on resort facilities, dining, wellness experiences and local attractions.
Handle guest enquiries and concerns with care, resolving issues within your authority and escalating where needed.
Front Office Operations
Manage check-in and check-out efficiently, ensuring accurate registration, room allocation and billing.
Prepare for arrivals by reviewing reservations, guest preferences and special requests.
Maintain accurate guest profiles, reservation details and operational records in the property management system.
Process payments, deposits and foreign currency transactions in accordance with hotel procedures.
Support room readiness coordination and keep guests informed of any arrangements affecting their arrival.
Coordination & Follow-up
Work closely with Housekeeping, Concierge, Guest Experience, Food & Beverage and other departments to fulfil guest requests.
Record and follow up on requests to ensure timely completion.
Communicate relevant guest information and outstanding actions during shift handovers.
Support colleagues during busy periods to maintain consistent service.
Revenue & Product Knowledge
Identify opportunities to recommend room upgrades and resort experiences that suit guests’ interests.
Maintain current knowledge of room categories, packages, promotions and loyalty programme benefits.
Apply agreed rates and charges accurately and explain them clearly to guests.
Standards & Safety
Follow front office procedures, brand standards and cash handling requirements.
Protect guest privacy and handle personal information with discretion.
Maintain a professional presentation and an organised reception area.
Follow emergency procedures and promptly report safety concerns or unusual incidents.
Experience & Qualifications
Previous experience in front office or guest services, preferably within a luxury hotel or resort.
A qualification in hospitality or a related field is an advantage.
Familiarity with Opera or a similar property management system is preferred.
Skills & Competencies
Strong spoken and written English; additional languages are an advantage.
Warm communication style and confident interpersonal skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Practical problem-solving skills and a strong commitment to following through on guest requests.
Understanding of front office billing, payment handling and service standards.
Personal Attributes
Approachable, attentive and proactive.
Calm and professional under pressure.
Collaborative and respectful of different cultures and individual needs.
Flexible to work shifts, including nights, weekends and public holidays.
What awaits you...
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.
