We are looking for a Reservations Manager, who will be responsible for the following:
Direct, guide and train the Reservations team members on their core duties.
Achieving Reservation KPI for ALL membership enrollment.
Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment
Focus on and assist in driving LQA, including reporting, training and development of all team members.
Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology.
Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director.
Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams.
Process and input reservations following hotel standard operating procedures.
Take direct reservations when necessary, including all Executive Office bookings.
Ensuring minimal open outstanding accounts for reservations.
Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.
