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We are seeking a highly organized and customer-focused Reservation Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.
Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service
Develop and implement strategies to optimize occupancy rates and maximize revenue
Lead, train, and motivate the reservations team to meet and exceed performance targets
Monitor and analyze reservation trends, providing regular reports and insights to senior management
Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences
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Handle complex reservations, including group bookings and VIP guests
Resolve customer complaints and issues promptly and professionally
Ensure accurate and up-to-date information in the reservation system
Stay informed about local events, promotions, and competitors to adjust strategies accordingly
Implement and maintain standard operating procedures for the reservations department
Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel
Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
Excellent leadership and team management skills
Exceptional customer service and communication abilities
Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently
Flexibility to work various shifts, including weekends and holidays, as needed
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times
