Processing payments: Taking payments accurately and following the correct billing procedures.
Delivering exceptional service: Responding to guest requests, resolving queries and going the extra mile to exceed expectations.
Supporting the team: Working closely with colleagues across the hotel to ensure our guests receive the best possible service.
Representing Mercure: Being a positive ambassador for our hotel and helping create an atmosphere that makes guests want to return.
What We're Looking For
A genuine passion for customer service and making people feel welcome.
A friendly, approachable and professional manner.
Good communication skills and a positive, can-do attitude.
Strong attention to detail and the ability to stay organised in a busy environment.
Confidence when handling payments, guest enquiries and multiple tasks.
A reliable team player who is happy to support colleagues when needed.
Flexibility to work a mixture of early and late shifts, including weekdays, weekends and public holidays.
Shift patterns
Early: 6:00am – 2:30pm
Late: 2:00pm – 10:30pm
What's In It for You?
We believe in rewarding our team and creating opportunities to enjoy the benefits of working in hospitality.
Competitive salary: £27,913 per year (£13.42 per hour), based on a 40-hour working week.
Opportunity to progress within the company.
Paid overtime.
Tips and service charge: An additional share of tips and service charge.
Free hotel stays: Up to 4 free nights at Accor hotels across UK for every year of employment.
Worldwide hotel discounts: Enjoy discounted stays at Accor hotels around the world. Access to discounted rates across Legacy Hotels.
Restaurant savings: 15% off your final bill at Accor restaurants and bars.
Marco Pierre White dining: Enjoy 50% off at MPW restaurants.
Exclusive employee discounts: Access to a discount platform offering savings across hundreds of major brands, including supermarkets, fashion and high-street retailers, days out, holidays, staycations, restaurants and takeaways.
Ready to Join Our Team?
If you're passionate about people, enjoy creating positive experiences and want to be part of a welcoming hotel team, we'd love to hear from you.
