ESSENTIAL FUNCTIONS
Responsible for providing pool services within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include, but are not limited to Beach or Pool venues. Additional responsibilities are as follows:
Respond to all interactions in an efficient, courteous and professional manner
Assist guests with seating arrangements for their preferred location at the pool and surrounding areas
Perform pool guest services (i.e. cool towels, refreshments, spritzing)
Ensure that overall cleanliness and maintenance of our pools, pool decks and lawns exceeds expectations by picking up debris and ensuring receptacles are regularly maintained.
Ensure all pool chairs not in use are straight with seat backs down
Assist guests with proper towel registration
Ensure that all pool safety rules are strictly enforced
Ensure that non-guests are not using guest facilities
Monitor slide to ensure all rules are followed
Adhere to the State of Hawaii & ECOSURE food handling safety standards
Actively participate in monthly departmental sales promotions
Organize time so all side work is completed according to shift demand
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
Focus attention on guest needs, remaining calm and courteous at all times
Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
Follow hotel and departmental policies, procedures and service standards
Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations
Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty
Other
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Additional duties as necessary and assigned.
SUPERVISION RECEIVED
Direct: Beach & Pool Manager, Beach & Pool Supervisor
Indirect: Director of Food & Beverage
SUPERVISION EXERCISED
Direct: N/A
Indirect: N/A
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the English language.
Requires good communication skills, both verbal and written.
Must be able to read and write to facilitate the communication process.
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
Must possess basic computational ability.
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
Maintain a professional working environment and attitude.
Must be able to work with minimal supervision.
Physical Demands
Frequency Key: Rare: up to 1 hour, Occasional: 1-3 hours, Frequent: 3-6 hours, Constant: 6-8 hours.
Physical Activity Frequency
Sitting Rare
Standing Constant
Walking, climbing stairs Constant
Crouching/Bending/Stooping/Kneeling Occasional
Reaching Occasional
Lifting/Carrying (75 lbs.) Occasional
Pushing/Pulling (100 lbs.) Occasional
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Must have manual dexterity to be able to operate all necessary equipment
Most work tasks are performed outdoors where conditions will vary throughout the year.
QUALIFICATION STANDARDS
Education
High School diploma (or equivalent) and/or vocational training
Experience
1 year experience in customer service
Previous experience in luxury hotel environment desirable involving multi-tasking, attention to detail, and customer service.
Licenses or Certificates
TB Clearance
CPR and First Aid Certification
Water Safety Certification is an asset
Grooming - All associates must maintain a neat, clean and well-groomed appearance per Fairmont standards.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor? You can discover a world where life pulses with passion!
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
