Design, implement, and measure profit enhancement programs in collaboration with kitchen and marketing departments
Prepare and submit comprehensive post-promotion reports to senior management upon completion of promotional activities
Implement and maintain control measures to ensure food and beverage costs, productivity, labor costs, and operating supply expenses align with budget targets
Outlet Operations & Team Leadership**
Conduct daily departmental briefings to ensure all team members receive pertinent information and understand their responsibilities
Supervise team members to ensure assigned tasks are completed on time and in accordance with departmental standards and company policies
Build and maintain strong relationships with guests and regular patrons, personalizing service by remembering individual preferences and names
Handle guest complaints and comments with tact, efficiency, and empathy to ensure customer satisfaction
Manage all administrative work related to cashier and bar operations while ensuring compliance with company policies
Maintain departmental communication logbooks and keep notice boards updated with relevant information
Monitor equipment supply levels and stock inventory to prevent shortages that could impact operations or guest experience
Conduct regular inspections of the outlet and back-of-house areas to ensure compliance with sanitation and hygiene regulations
Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel services
Ensure health, safety, and security procedures are properly implemented and maintained throughout the outlet
Attend all briefings, meetings, and training sessions as assigned by management
Perform thorough handovers and communicate critical information to incoming shifts
Provide support to other food and beverage outlets during peak periods or as required by management
Education & Certifications**
Hotel Management degree or equivalent qualification
Food and Beverage certification or specialized training (preferred)
Experience**
Minimum 2 years of relevant experience in an outlet management or similar supervisory capacity within hospitality or food and beverage operations
Required Skills & Competencies**
Proficient in MS Excel, Word, and PowerPoint
Excellent written, verbal, and interpersonal communication skills in English
Strong financial acumen with demonstrated ability to manage budgets and analyze financial performance
Proven inventory and cost control management capabilities
Exceptional customer service and relationship-building skills
Team leadership and staff training abilities
Problem-solving and conflict resolution skills
Detail-oriented with strong organizational and time management capabilities
Analytical mindset with ability to interpret data and metrics
Proficiency in performance review and staff development
Preferred Qualifications**
Proficiency in local languages or multilingual abilities
Experience with point-of-sale (POS) systems and restaurant management software
Knowledge of health, safety, and food sanitation regulations
Experience in staff recruitment and onboarding processes
Demonstrated track record of achieving or exceeding business targets
Personal Attributes**
Professional demeanor with high ethical standards
Resilient and adaptable approach to changing business environments
Collaborative mindset with ability to work effectively across departments
Motivational leadership style that inspires team performance
Decisive decision-making capabilities combined with transparency
Genuine passion for delivering exceptional customer experiences
