Oversee daily operations, ensuring smooth service, strong communication, and high-quality execution across all areas
Drive sales through promotions, activations, upselling, and a strong understanding of guest trends and behaviours
Manage labour costs, rosters, stock, and wastage to meet financial targets and improve profitability
Ensure consistent food quality, presentation, and service standards, working closely with the Chef
Maintain compliance with food safety, liquor licensing, and health & safety requirements
Support and deliver events, community activations, and brand partnerships that bring energy to the venue
Build a positive, inclusive team culture focused on development, engagement, and performance
Lead from the front, creating a welcoming, social, and energetic environment for guests and team members alike
What We’re Looking For
Previous leadership experience in a fast-paced hospitality environment (restaurant, bar, hotel, or lifestyle venue)
Confidence developing menus, drinks lists, promotions, and experiences that drive revenue and keep guests coming back
Strong commercial instincts, with the ability to identify opportunities to grow sales and increase guest spend
A natural leadership style with the ability to coach, motivate, and develop teams
Passion for delivering exceptional guest experiences with a vibrant, community-focused approach
Strong organisational skills and the ability to manage multiple priorities in a dynamic environment
A proactive, solutions-focused approach with the confidence to make decisions and take ownership
Sound knowledge of food safety, hygiene, and responsible service of alcohol (LCQ preferred or willingness to obtain)
High energy, a hands-on attitude, and a willingness to jump in and support the team wherever needed
Creativity and enthusiasm for designing new menu items, launching events, building local partnerships, and finding new ways to delight guests and drive revenue
A naturally positive personality that brings energy to the team and creates an atmosphere guests want to be part of
Genuine passion for hospitality, food, drinks, music, events, and bringing people together
We're sure you know the song
First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.
JO&JOE Benefits
Staff meal while on shift
Uniform provided and laundered
International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
Family & Friends Hotel Discounts
Opportunities for further development and worldwide career progression within Ennismore/ Accor
Annual reward of a free night's accommodation at the hotel and additional perks!
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.
