Follow departmental policies, procedures and service standards
Oversee daily operations of the Housekeeping and Laundry departments as assigned
Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures
Maintain the adherence to Fairmont brand standards
Assist in effectively managing employee relations within the department
Handle guest complaints and follow through on action required
General office administration which includes payroll, scheduling, ordering supplies and inventory control
Assist in the organization and actively participates in the monthly department communication meetings
Ensure all employees are trained to work safely
Progressive evaluation of staff performance in collaboration with their direct supervisors
Maintain and creating initiatives in support of our Brand constituents.
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety and sanitation policies
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned
Your experience and skills include
Previous Supervisory experience required
3 years of Housekeeping experience, preferably in a 4+ star Property
Strong organization and communication skills necessary
Laundry experience an asset
Valid Alberta driver’s license required
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,
What is in it for you
Annual salary of $55,000 - $60,000/year
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
Want to learn more about this opportunity? View the complete job description by clicking this link: Housekeeping Operations Manager
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com
