Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.
Hospitality is a work of heart,
Join us and become a Heartist®.
As a Guest Services Agent, your primary responsibilities will include
Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.
Whilst talent and attitude are our primary requirements, you also have:
Proven reception exposure and experience is an advantage
Exceptional attention to detail and a nature that successfully connects with all guests
The right to work in New Zealand
Opera Cloud knowledge is an advantage, but not necessary.
Be able to work a rotating roster across 7-days including weekends and public holidays
Excellent spoken English
Why join Mövenpick Hotel with Accor?
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Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few
Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Dry Cleaning of Uniform
Diverse and inclusive work culture
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
