Key Responsibilities
Create unforgettable, tailor-made guest experiences with creativity
Support and create a warm welcome to our guests
Handle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparation
Manage and prepare for top VIP arrivals, including artist management and other high-profile guests
Engage in meaningful guest contact, offering personalized service, and anticipate of guests needs
Monitor our online performance by analyzing guest sentiment and comparing with our comp set, identifying areas for improvement
Lead our daily historical tour, sharing our proud history with internal and external guests
Management Responsibilities
Create and manage staff schedules based on forecasts and business needs
Handle hour administration and communicate with HR on behalf of the team
Take ownership of a project of your choice, for example enhancing guest satisfaction
Be the point of contact for the team regarding schedule changes and task ownership
Lead internal communication and ensure all stakeholders are aligned
Support financial processes, including budgeting and internal/external ordering (for example, Room Service orders for amenities, orders from our Florist)
Take responsibility for weekly meetings where Guest Relations leads the meetings
Support recruitment by joining interviews where possible
Ensure the continuation of quality as a key holder in our luxury service journey
What you will bring to the role
A proactive attitude and a people-first mindset, hospitality is your main drive
A hands-on personality who isn’t afraid to take ownership and share feedback
Strong communication skills, acting as a spider in the web to align guest wishes with all departments
Creativity and curiosity, always looking for ways to improve the guest experience
Enrolled in a hospitality education and available for a minimum of 5 months
You thrive in a dynamic environment and don’t believe in a 9-to-5 mindset
You're ready for an all-around challenge that will shape your hospitality future
What we offer
Our team is young, dynamic, and passionate about hospitality. The Grand highly values personal and professional development, which is why we have a dedicated Training Manager who actively supports your growth throughout your internship journey.
In addition to your operational learning experience, you will have the opportunity to:
Participate in various cross-trainings across different hotel departments
Gain exposure to quality management and operational coordination projects
Take part in an operational management shift once per month, providing valuable insight into daily hotel operations and decision-making
Explore future career opportunities within Sofitel Legend The Grand Amsterdam and the wider Accor network
The internship allowance is €750 gross per month based on 38 hours per week. In addition, you may be eligible for a travel allowance.
Every day, you can enjoy a complimentary meal in our staff canteen.
Love dining out? As part of the Accor family, you can enjoy discounts of up to 50% at selected restaurants and bars within participating 4- and 5-star hotels in Amsterdam.
Please note that only candidates who already have the legal right to work in the Netherlands will be considered. Sofitel Legend The Grand Amsterdam does not provide visa or work permit sponsorship.
