Accor
From Accor's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service
Meet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations
Prepare compendiums prior to guest arrival and check-in system entries as necessary
Maintain close contact with Concierge for new arrivals and departures
Update and maintain repeat guest history system with accurate and detailed information
Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities
Send prepared welcome cards and amenities to guest rooms prior to arrival
Attend to special requests by guests with professionalism and efficiency
Handle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolution
Review arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requests
Prepare requisitions for amenities on a timely basis to support seamless guest experiences
Participate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations
Collect and document guest feedback to identify service improvement opportunities and share insights with management
Train and mentor junior Guest Relations staff on service standards, systems, and best practices
Coordinate with multiple departments including Housekeeping, Food & Beverage, and Facilities to ensure exceptional service delivery
Adhere to all Occupational Health & Safety policies and procedures
Perform related duties and special projects as assigned by management
Minimum 2 years of Guest Relations experience preferably in a four or five-star hotel
Excellent verbal and written communication skills in English; multilingual abilities are highly preferred
Proven experience in guest relations, hospitality, or customer-facing roles
Strong interpersonal skills with the ability to build rapport quickly with diverse guests
Exceptional organizational and time management abilities
Proficiency with hospitality management systems and basic computer applications
Outstanding problem-solving and conflict resolution skills
Professional appearance and demeanor with strong etiquette standards
Ability to multitask and prioritize effectively in a fast-paced environment
Flexibility to work various shifts, including evenings and weekends as required
Ability to remain calm and professional under pressure
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in