Accor
From Accor's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Reporting to the Manager, Loyalty & Guest Experience responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards.
Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner.
Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
Assist guests with any plans or arrangements they require
Assist guests regarding hotel facilities in an informative and helpful way
Support Guest Experience department in managing online responses to reviews from all sources
Contributes to the preparation of the Daily Report
Attends regularly scheduled Front of the House staff meetings
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned.
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous hotel experience is an asset
Exceptional customer service skills
Able to effectively communicate English in both written and oral forms
Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment and deadlines
Ability to maintain professionalism in working senior leaders, hourly colleagues and outside contacts
Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Multi-lingual strongly preferred
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
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Hi [Name], I just applied for the Guest Experience Concierge role at Accor. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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