Accor
From Accor's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.
Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.
What do we expect from you?
Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.
How your day looks like?
Handle all guest queries and requests
Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Director of Rooms
Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
Know of all arrivals/departures and ensure guest names are used at all times
Know the current availability situation at any given time, and also future availability
Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
Be familiar with all hotel room types, numbers, layout, locations, rates
Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
Know the hotel ethos to assist with site inspections when requested
Manage upselling opportunities, email capture and other Front Office initiatives
Drive core values to positively impact both Employee and Guest Satisfaction scores
Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
Liaise with Front Office Manager on all issues/feedback raised in internal and external reports
Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
Monitor pre-registered arrivals and ensure all no shows are checked out and charged
Meet and welcome regular and VIP guests
Ensure Front Door entrance is covered and all arriving guest are greeted by our team members at all times
Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Singapore Duxton confidentiality policy
Ensure compliance with hotel credit policy and Standard Financial Procedures
Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Director of Rooms, and be available for emergency call out
How do I deliver this?
Tell it like it is- Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
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Hi [Name], I just applied for the Front Office Supervisor role at Accor. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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