You will also be responsible for
Ensure seamless guest arrivals and departures through effective room allocation and front desk management.
Manage and optimise Front Office systems, reporting, and daily operational processes.
Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.
Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.
To be successful in this role you'll need to be a dynamic, proactive and guest focused leader.
You'll want the best for your team, and you love to see guests being welcomed to our property.
You enjoy taking care of others, and you'll be attuned to know when you need to take care of your team and support their success.
We'll be looking for some demonstrable experience in a leadership within Front Office or a similar environment.
You'll also possess a strong background in Front Office procedures and Opera Cloud.
You'll have experience with forecasting, budgeting and Revenue Management principles.
Ensuring our team have a great work life balance, you'll have experience managing rosters and payroll costs.
Our team can provide exceptional guest service when they are looked after, so you'll also care for your team, know what drives them and how to coach them to be the best they can be.
You'll have working rights in Australia, and already be actively working here in the country.
What's in it for you
ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skills.
