Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.
About the Application Process
At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Front Office Agent.
The Front Office Agent at Raffles & Fairmont Doha is responsible for delivering exceptional luxury hospitality by providing a warm, professional, and personalized welcome to guests from arrival until departure. The role serves as the first point of contact, ensuring smooth check-in and check-out procedures, managing reservations, room allocations, guest accounts, and responding to guest inquiries and requests.
The Front Office Agent works closely with Guest Experience/Relations, Butler, Concierge, Housekeeping, Reservations, and other hotel departments to ensure seamless operations and memorable guest experiences. The position requires strong communication, attention to detail, problem-solving abilities, and a commitment to maintaining the highest standards of Raffles and Fairmont luxury service.
Key Responsibilties
Welcome guests warmly and provide professional front desk services
Manage guest check-in and check-out procedures efficiently
Handle reservations, room assignments, and guest registration
Respond to guest inquiries, requests, and complaints promptly
Process payments, billing, and guest account settlements accurately
Maintain accurate guest profiles and reservation information
Coordinate with Housekeeping, Concierge, and other departments
Provide information about hotel facilities, services, and local attractions
Promote room upgrades, hotel amenities, and loyalty programs
Handle guest feedback and provide effective service recovery
Maintain confidentiality and follow hotel policies and procedures
Ensure compliance with Raffles and Fairmont luxury service standards
What will you bring to this role?
Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
Previous experience in Front Office, Guest Services, or Customer Service, preferably in a luxury hotel environment
Knowledge of Opera PMS or other hotel property management systems
Proficiency in Microsoft Office applications
Excellent verbal and written communication skills in English
Additional language skills are an advantage
Strong customer service and interpersonal skills
Excellent organizational, multitasking, and problem-solving abilities
Professional appearance and a warm, service-oriented personality
Ability to handle guest complaints with diplomacy and professionalism
Strong attention to detail and commitment to luxury service standards
Ability to work flexible shifts, including evenings, weekends, and public holidays
Ability to work effectively in a multicultural and fast-paced environment
Strong teamwork and collaboration skills
Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Create an environment where colleagues are empowered, supported and recognized
Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
