Accor
From Accor's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Review and update Logbook.
Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times.
Oversee the day to day operations.
Assist guests with their luggage.
Report regularly on happening to FOM.
Aware of fire & first aid procedure.
Handle guest complaints and report to manager.
Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
Proper grooming at all times.
Attend training classes as per schedule.
Show fullest cooperation and respect within the team and other departments.
Is aware of the daily activities and has product knowledge of all the hotel facilities.
Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
Ensure the prompt and efficient handling off all guest luggages on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
Assure that every luggage is covered with a baggage claim tag.
Parking of guests and visitors vehicles in the designated hotel parking area.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Report any unusual occurrences or requests to the Concierge desk.
Be aware of the hotel accident Prevention Policies.
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
Check Hotel situation, occupancy, functions, groups, VIPs.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Co-ordination and information with the Concierge, Front Office and other departments.
To effectively handle all guest requests.
He is familiar with all related company documentation and especially with the relevant Operational Standards
Manual for his field of responsibility.
College Gradutate or equivalent qualification from a recognised institution
Minimum one year of professional experience in a doorman or guest services role within a hospitality environment
Demonstrated proficiency in guest relations and complaint resolution
Comprehensive knowledge of health, safety, and security protocols
Professional appearance and demeanour standards compliance
Fluency in English; additional languages are advantageous
Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.
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